📦 Before Your Event — What You Should Do
✔️ Inspect Upon Pickup/Delivery
As soon as you receive your rentals:
- Inspect each item for visible damage, loose screws, stains, or defects.
- Report any pre-existing issues to us immediately so you’re not held responsible later.This helps protect you from damage claims for issues that were already present.
✔️ Plan Placement & Use
Before moving items into your event space:
- Identify flat, level surfaces for furniture and equipment to prevent tipping or uneven stress.
- Decide where items will go so you don’t have to drag or reposition them later; dragging can cause scratches and structural damage.
✔️ Gather Protection Materials
To protect your rentals during transport and use:
- Use blankets, moving pads, or soft cloths in your vehicle.
- Secure items with straps so they don’t shift en route.
- For open truck beds, add a protective layer to prevent scratches.
🪑 General Equipment Care
🪟 During Setup & Use
- Place tables, chairs, and other furniture on flat, stable surfaces only.
- Avoid standing, jumping, or placing heavy objects on rentals not designed for those uses.
- Keep furniture out of direct sunlight for long periods if possible — prolonged heat can warp plastic and wood.
🧼 Cleaning During Events
- Keep a damp cloth handy for spills during your event.
- Use mild soap and water when needed, but avoid harsh chemicals that can degrade surfaces.
- Address sticky spills early to prevent stains setting.
🚚 For Return
- Wipe down all items to remove visible debris, food, or liquids.
- Ensure items are dry before return — pooled moisture can lead to mildew.
- Stack chairs and tables neatly just as they were provided.
⛺ Tent & Canopy Handling
Tents are durable but require proper handling:
⛅ Setup & Stability
- Place tents on level ground and secure them according to instructions (stakes, weights, or sandbags as required).
- Don’t leave unsecured tents unattended in windy or bad weather.
🧽 Cleaning Fabric
- Spot-clean stains with mild soap and warm water.
- Avoid bleach or discoloring chemicals unless advised for specific fabric types.
- Brush off debris before cleaning, and always fully air-dry the fabric before folding.
🧰 Hardware Care
Dry metal parts thoroughly to prevent rust.
Check connectors, poles, and ropes after use for wear and tear.
Store ropes and stakes coiled and in a dry place.
🎪 Handling Games & Specialty Items
- Return all games with complete pieces and accessories in their original containers.
- Wipe down surfaces and remove liquids or residue before packing up.
- For equipment involving water (like pong buckets), empty, rinse, and dry thoroughly.
🤝 General Safety & Best Practices
🧯 Inspect Before Use
Check all items upon arrival for missing parts, broken pieces, or hazards — this protects both you and your guests.
📋 Follow Instructions
Some gear (like lighting, AV, or heaters) may come with manufacturer instructions. Always follow them to prevent misuse.
⚠️ Avoid Misuse
Using equipment in a manner it wasn’t designed for (e.g., using chairs as ladders) can lead to damage and injury.
📞 Safety Comes First
If something doesn’t feel safe during setup or use, stop and contact us before proceeding.
🧽 Special Notes on Cleaning & Sanitation
- Always use gentle cleaners and soft cloths to remove dirt and spills.
- For fabric items, avoid over-saturating with water — this can cause shrinkage or mildew.
- Hard surfaces can be wiped with mild soap and water; then dry completely.
Recent industry guidance highlights the importance of cleanliness and sanitized inventory for customer safety and equipment longevity (especially post-COVID recommendations for cleaning and surface sanitation).
📅 Multi-Day Event Tips
For events spanning multiple days:
- Check for new spills or dirt at the end of each day.
- Sweep or wipe down floors and surfaces to avoid build-up.
- Empty trash and clean areas where liquids might attract pests or stains.
Consistent daily upkeep helps prevent deeper stains and keeps rentals in great condition.
🔁 Return Expectations
When returning items, please:
- Clean obvious debris and spills.
- Dry all items thoroughly.
- Stack and pack pieces as originally provided.
- Report any damage that occurred — accidents happen!
Failing to meet care and return standards may result in cleaning or damage fees, deducted from your deposit.
🧠 Why This Matters
Clear care guidelines protect both your deposit and the quality of equipment available for future renters. Well-maintained rentals last longer and provide better experiences for everyone involved.
📞 Questions or Help
If you’re unsure how to handle a specific item or get stuck during setup or tear-down, contact us — we’re here to help!