Our pickup location is now consolidated to our Chandler, AZ site, located near S Arizona Ave & W Germann Rd, just off the 202 freeway. Please note that our Gilbert location is temporarily closed as we streamline operations to better serve you from a single, central location.

You will receive a confirmation email with the exact address and detailed pickup instructions 24–48 hours before your scheduled pickup.

For any questions, feel free to contact us. Thank you for choosing AZ Backyard Party Rentals! 🎉

Our pickup hours are available 7 days a week! 📆

We operate from 10 AM to 5 PM on weekdays and weekends. ⏰

Please note that our hours may vary on holidays or special occasions. Feel free to reach out if you have any questions about scheduling your pickup or drop-off! 😊

For pickup of your rental items, please refer to the instructions in your confirmation email. Typically, orders are for pickup only (unless delivery is selected during checkout), and you must have a vehicle capable of transporting all equipment. Pickup and drop-off details will be provided 24-48 hours before your event. Please ensure all items are returned in their original condition.

Yes! We provide weekend-only delivery for qualifying orders within our local service area. Deliveries are typically made on Saturdays, with pickups scheduled for Sundays.

• Delivery availability is shown in the date picker at checkout
• If your event falls outside of Saturday or Sunday, please contact us through our website to check availability
• Delivery rates are automatically calculated at checkout based on distance and order size

🕘 Delivery Window:

• Standard delivery occurs between 8 AM – 5 PM
• While we do our best to meet your preferred time, delivery schedules vary based on routing
• You may request a specific time slot or delivery outside of the normal window for an additional fee — contact us directly to arrange

⚠️ Important Notes:

• Extra fees may apply for deliveries involving stairs, elevators, or long-distance carrying
• Please note any special delivery instructions in the checkout comment box

We offer setup and takedown services for clients who need additional support preparing their event space. These services are optional and must be booked in advance.

• Pricing: Services are billed at $60 per hour, with a hour minimum per booking.
• Custom Scheduling: Timing and availability are based on staff scheduling and event logistics.
• Important Note: Setup and takedown services do not include cleaning of used rental items. All rented items must still be returned in clean condition to avoid cleaning fees.
• Please add these services to your cart under the “Additional Services” section and make sure to check the box.

No, prices on the site do not include delivery, set-up, and take-down fees. These services are separate and vary depending on the amount of equipment rented, holidays, weekends, and distance.

Our standard rental period is 24 hours (2 calendar days, e.g., Sat–Sun). Need extra time? You can extend your rental for a small additional fee.

• Minimum: 24 hours in advance
• Maximum: Up to 12 months ahead

We recommend booking early, especially for popular dates.

No, we will clean the linens for you, but please ensure they are not damaged. Our table linens are inspected before release, and we understand there will be natural wear and tear on rented items. However, customers agree to return the items in the same condition they were received—dry and without obvious damage such as wax, mildew, excessive stains, burns, tape, or tears.

Please note that you will be charged a replacement cost of $30.00 per linen if they are damaged. Make sure to return all linens dry and free of waste.  If you will be serving food, we recommend using dark-colored linens to prevent damage from food stains, etc.

Customers are responsible for any lost or damaged items. Full payment is required for lost or stolen items, and repair costs will be charged for damaged items. Any missing parts, minor damages, or returned equipment that is dirty and needs deep cleaning will result in the loss of the deposit.

At AZ Backyard Party Rentals, we include a $50.00 refundable deposit to ensure that our equipment is returned in good condition. This deposit helps cover any minor damages, missing parts, or additional cleaning that may be necessary after your event. Upon the safe return of all rented items in their original condition, the deposit will be fully refunded to you. It’s our way of maintaining the quality and integrity of our rental items for every customer.

Yes, up to 7 days before your event. Reductions within 7 days are non-refundable. Add-ons are accepted up to 3 days before the event, subject to availability.

Cancellations made more than 14 days in advance receive a refund minus a 15% fee. Closer to the event, partial refunds or credits may apply.