Our pickup location is now consolidated to our Chandler, AZ site, located near S Arizona Ave & W Germann Rd, just off the 202 freeway. Please note that our Gilbert location is temporarily closed as we streamline operations to better serve you from a single, central location.

You will receive a confirmation email with the exact address and detailed pickup instructions 24–48 hours before your scheduled pickup.

For any questions, feel free to contact us. Thank you for choosing AZ Backyard Party Rentals! 🎉

Our pickup hours are available 7 days a week! 📆

We operate from 10 AM to 5 PM on weekdays and weekends. ⏰

Please note that our hours may vary on holidays or special occasions. Feel free to reach out if you have any questions about scheduling your pickup or drop-off! 😊

For pickup of your rental items, please refer to the instructions in your confirmation email. Typically, orders are for pickup only (unless delivery is selected during checkout), and you must have a vehicle capable of transporting all equipment. Pickup and drop-off details will be provided 24-48 hours before your event. Please ensure all items are returned in their original condition.

Yes, we offer delivery and pickup services, but availability is limited due to staffing and logistics—so be sure to plan ahead!

📦 Delivery Details:

• Minimum Order Requirement: $200 minimum order required for all deliveries.
• Base Delivery Fee: $100 flat rate for deliveries within a 10-mile radius of our Chandler location.
• Extended Range: Deliveries beyond 10 miles are charged $1 per additional mile, up to a maximum of 30 miles. Customers requiring delivery beyond 30 miles must contact us directly for approval.
• Delivery Time Window:
  • Standard Delivery: Saturday between 10 AM – 5 PM.
  • Pickup: Scheduled for Sunday during the same 10 AM – 5 PM window.
  • Same-Day Delivery: Available on Saturdays upon request. Must be specified in the checkout comment box.
  • Friday Delivery (Evening): Available for orders over $500, between 5 PM – 7 PM.
  • Sunday Delivery: Not available unless Monday is a holiday.
• Weekday Deliveries: Not available due to limited staff.

🚫 Additional Charges:

• Extra fees may apply for deliveries involving stairs, elevators, or long-distance carrying. Please notify us in advance.

📋 Delivery Questionnaire:

Once your order is confirmed, you’ll receive a short email form to gather important delivery details such as access points, setup areas, and preferred timing.

Let us do the heavy lifting so you can focus on enjoying your event! 🥳

We offer setup and takedown services for clients who need additional support preparing their event space. These services are optional and must be booked in advance.

• Pricing: Services are billed at $60 per hour, with a 2-hour minimum per booking.
• Custom Scheduling: Timing and availability are based on staff scheduling and event logistics.
• Important Note: Setup and takedown services do not include cleaning of used rental items. All rented items must still be returned in clean condition to avoid cleaning fees.

Any request for an exact time pick-up or delivery, or hours outside of 10 am - 5 pm, will incur an additional up charge due to limited labor.

No, prices on the site do not include delivery, set-up, and take-down fees. These services are separate and vary depending on the amount of equipment rented, holidays, weekends, and distance.

Cancellation and modification policies vary depending on the type of order. Customization orders may require a deposit and have specific cancellation terms, while fixed packages may have different cancellation policies. Please refer to our cancellation policy for more information, and don't hesitate to reach out to our team if you need assistance with your order.

Rental periods typically last for 24 hours, allowing you to use the equipment for the duration of your event. Additional rental days may be available upon request, subject to availability and additional fees. Please contact us if you need to extend your rental period.

Disclaimer:

Our system defaults to one-day rentals in the date picker. Since rentals are based on a 24-hour period, you may need to manually adjust the rental duration to two days if you are picking up on one day and returning the next. This ensures the system reflects the full 24-hour rental window.

Please be sure to select the correct date and time for both pickup and return during checkout. This helps us properly coordinate your order and ensure availability.

If you have any questions about selecting dates or how the rental window works, feel free to reach out—we’re happy to help!

• Minimum: 24 hours in advance
• Maximum: Up to 12 months ahead

We recommend booking early, especially for popular dates.

No, we will clean the linens for you, but please ensure they are not damaged. Our table linens are inspected before release, and we understand there will be natural wear and tear on rented items. However, customers agree to return the items in the same condition they were received—dry and without obvious damage such as wax, mildew, excessive stains, burns, tape, or tears.

Please note that you will be charged a replacement cost of $30.00 per linen if they are damaged. Make sure to return all linens dry and free of waste.  If you will be serving food, we recommend using dark-colored linens to prevent damage from food stains, etc.

Customers are responsible for any lost or damaged items. Full payment is required for lost or stolen items, and repair costs will be charged for damaged items. Any missing parts, minor damages, or returned equipment that is dirty and needs deep cleaning will result in the loss of the deposit.

At AZ Backyard Party Rentals, we include a $30.00 refundable deposit to ensure that our equipment is returned in good condition. This deposit helps cover any minor damages, missing parts, or additional cleaning that may be necessary after your event. Upon the safe return of all rented items in their original condition, the deposit will be fully refunded to you. It’s our way of maintaining the quality and integrity of our rental items for every customer.