Rental Terms and Conditions

By booking with AZ Backyard Party Rentals (AZBPR), the client agrees to, understands, and accepts all of the following updated terms and conditions:

CUSTOMER PROFILE & ACCOUNT CREATION

All customers are encouraged to create an online account to simplify booking, payment tracking, and order management. The following information is required to complete a customer profile:

• Full Legal Name
• Valid Email Address
• Phone Number
• Event Date & Location (if applicable)

By creating an account, the customer agrees to maintain accurate, up-to-date information and acknowledges that their profile data will be used to manage all rentals, contracts, and communications. Profiles are protected under our data privacy and usage policy.

RENTAL PERIOD, EXTENSIONS & EQUIPMENT USE

• The standard rental period is 24 hours, which covers two calendar days (e.g., Saturday to Sunday). This period is now open-ended, allowing flexible return within your assigned timeframe.
• Rental pickups and returns are available between 10 AM – 5 PM.
• If items are not returned or made available for pickup within 24 hours, the client will be charged an additional late fee of $50 per calendar day, or 50% of the daily rate, whichever is greater.

Extended Rental Pricing Tiers:

Rental Duration	Rate	Example ($100 item)
1–2 Calendar Days (Standard 24 hrs)	100%	$100
2–4 Calendar Days (2-day rental)	+50%	$150
4–6 Calendar Days (3-day rental)	+35% per day	$230 total
1 Week Rental	2x standard rate	$200
Additional Days (After 7 days)	+25% per day	$25/day

• Requests to extend rental time must be made before the return date. Late or unapproved extensions will automatically incur late fees.
• All equipment must be used as intended and handled with care. Misuse, neglect, or operation contrary to manufacturer or AZBPR safety guidelines will result in liability for damages.
• The client assumes full responsibility for all equipment while in their possession, including during transport, setup, and use.
• Equipment must not be altered, relocated, or used for purposes other than those intended. Clients are responsible for preventing theft, loss, and damage due to weather, negligence, or misuse.

EQUIPMENT CONDITION & DAMAGE REPORTING 

• All equipment is cleaned, inspected, and photographed before release. By picking up or accepting delivery of your order, you confirm you received the items in clean, working condition.
• If you notice any pre-existing damage, missing parts, or cleanliness issues, you must report them to AZBPR within ONE (1) HOUR of pickup (or of delivery) by text to (602) 492-1852 or email to [email protected], and include a clear photo of the issue.
• If no issue is reported within that one-hour window, all items are deemed accepted in good, clean, and undamaged condition. Any damage, excessive soiling, or missing parts identified at return inspection will then be presumed to have occurred during your rental period and charged accordingly.
• You are responsible for the equipment from pickup/delivery until it is returned and inspected by AZBPR.

REQUIRED PICKUP & DROP-OFF INSPECTION FORM 

• Completing our short pickup/drop-off inspection form is a required part of every rental. You will be asked to complete it at the storage unit at both pickup and drop-off. The form is your opportunity to document the condition of items and note any concerns.
• Completing the form protects you: it is where any pre-existing issue should be recorded. If the form is not completed, AZBPR's pre-release and post-return inspection photos will serve as the record of condition, and the customer accepts that record.

QUOTE-ONLY & DELIVERY-ONLY ITEMS, PRICING ERRORS & ORDER INTEGRITY 

• Some items are marked "Quote Only" in their product description. These items have no online price and require a custom quote from AZBPR before they can be rented. If a Quote-Only item is added to an online order — including any item that appears at $0.00 or an obviously incorrect price — that line is not a valid booking. AZBPR will contact you to provide a proper quote or, if the order cannot be corrected, may cancel the affected item or order at no penalty to AZBPR.
• Some items are available for delivery only and are marked as such. A delivery-only item added to a pickup order is not a valid booking; AZBPR will offer to add delivery or substitute an item, and may cancel the affected line if neither is accepted.
• Placing an order does not guarantee a price that is clearly erroneous, nor does it guarantee a Quote-Only item at $0. AZBPR reserves the right to decline or cancel any order that attempts to bypass posted pricing, fulfillment rules, or product descriptions. Repeated or bad-faith attempts may result in refusal of future service.

DEPOSIT & PAYMENT TERMS 

• A $50 refundable security deposit is required for most rentals and is refunded within 2–5 business days following return inspection. By placing an order, you authorize AZBPR to deduct from the deposit any documented cleaning, damage, late-return, or replacement charges. If those charges exceed the deposit, you authorize AZBPR to charge the remaining balance to the payment method on file. You will receive an itemized summary of any charges applied.
• The deposit amount is subject to change, reduction, or waiver at the discretion of AZBPR, based on customer rental history, order size, or trustworthiness.
• Full payment is due at checkout for orders under $500.
• Orders over $500 require a 25% deposit to reserve. The remaining balance is due 10 days before the event date.
• Split payment options may be arranged manually upon request.
• Accepted payment methods: Major credit/debit cards, PayPal, Apple Pay and Google Pay.

ORDER MODIFICATIONS

• Order changes (quantity adjustments, substitutions, or additions) must be submitted at least 7 days before the event date.
• Reductions made within 7 days of the event are non-refundable.
• Additions are accepted up to 3 days before the event, subject to availability.
• Once items are picked up or delivered, no modifications or refunds can be made.

CANCELLATION & REFUNDS

• 14+ days before event: Refund minus 15% administrative fee.
• 7–14 days before event: Forfeit 25% of total order.
• Under 7 days: Forfeit 50% of total order.
• Orders placed within 7 days of event: Non-refundable.
• Weather-related cancellations: No refunds, but a non-transferable credit may be issued at AZBPR's discretion (valid 12 months).

WEATHER & OUTDOOR CONDITIONS 

• Once equipment is in your care, you are responsible for protecting it from rain, wind, and harsh weather. Please keep equipment out of direct sunlight when possible and secure or cover items during unexpected weather. Damage caused by weather exposure, or by items left in unsafe conditions, may affect your security deposit.
• For outdoor items affected by wind (such as umbrellas and tents): high winds can make these items unsafe. AZBPR may proactively contact you before your event if the forecast shows high winds, heavy rain, or a severe-weather warning, to discuss safe use or alternatives. You are responsible for discontinuing use of any item that becomes unsafe in windy or severe conditions.
• Weather-related cancellations follow the Cancellation & Refunds section above.

DAMAGE, LOSS & CLEANING FEES

• Lost, stolen, or irreparably damaged items are billed at full retail replacement value plus tax and sourcing costs.
• Excessively soiled items will incur a cleaning fee deducted from the security deposit.
• Customers may add an optional Damage Waiver for an additional fee, covering accidental damage and normal wear (does not cover loss, theft, or negligence).

PICKUP GUIDELINES & STORAGE SITE POLICY

• Clients must not damage or litter at the storage facility.
• All rental items must be properly stacked and organized upon return.
• Only retrieve items assigned to your order.
• Do not leave items outside the storage unit — unreturned or misplaced items are considered lost.
• Security monitoring is in place; tampering with security equipment is prohibited and will result in legal action.

DISPUTE EVIDENCE & INSPECTION RECORDS 

AZBPR documents the condition of all equipment with timestamped photos before release and after return. In the event of a dispute regarding the condition, cleanliness, or completeness of returned items, these inspection records — together with the customer's completed (or uncompleted) pickup/drop-off form — will serve as the controlling record.

HOLD HARMLESS & INDEMNITY

Clients assume all responsibility for safe operation and agree to hold AZBPR harmless from claims, damages, or injuries resulting from misuse, negligence, or failure to follow safety instructions.

FORCE MAJEURE

AZBPR is not liable for delays or cancellations due to events beyond its control, including weather, power outages, accidents, or civil disturbances.

DEFAULT & LEGAL ACTION

• Non-payment or failure to return items is a breach of contract.
• AZBPR reserves the right to pursue legal remedies or collection efforts.
• Disputes will be governed under Arizona law and resolved in the jurisdiction of AZBPR's business location.

PHOTO & MEDIA CONSENT

By booking with AZBPR, the client grants permission for AZBPR to use event photos/videos for marketing and promotional purposes, unless an opt-out request is made in writing.

FINAL AGREEMENT

By placing an order, the client acknowledges and agrees to all terms outlined in this Rental Agreement. Checking the acknowledgment box during checkout constitutes a binding digital signature.