Rental Terms and Conditions

By booking with AZ Backyard Party Rentals (AZBPR), the client agrees to, understands, and accepts all of the following updated terms and conditions:

HOW BOOKING WORKS — QUOTE REQUESTS

• AZBPR rents by custom quote. Submitting a request through our website — the inquiry form or the online store cart — is a quote request, not a reservation. No payment is taken when you submit a request, and no date or equipment is held.
• AZBPR reviews each request and sends a custom quote that includes the rental items and, for delivered orders, delivery and any setup and teardown service. AZBPR may decline a request, including a delivered order below our minimum order for your delivery distance.
• Your reservation is confirmed only when you approve the quote and the payment due to reserve is received (see Deposit & Payment Terms).

SEASONAL FULFILMENT — DELIVERY OR PICKUP

• How your rental is fulfilled depends on the date of your event. It is not an option you choose, and your quote states which applies.
• October 1 – May 31 — delivery only. Your rental is delivered and collected by AZBPR at the address in your quote. Customer pickup is not offered during these months. Delivery and collection times are confirmed in your quote and before your event. Someone must be available at the address, or clear instructions must be agreed in advance, for drop-off and collection.
• June 1 – September 30 — customer pickup only. No delivery, setup or teardown is offered during these months. You collect your rental and return it yourself, between 10:00 AM and 5:00 PM. The pickup location and instructions are sent once your reservation is confirmed. See Summer Pickup Orders below.
• If your rental period crosses one of these dates, AZBPR will confirm how it is fulfilled in your quote.
• Reservations confirmed under an earlier version of these terms are honored under their original terms.

CUSTOMER PROFILE & ACCOUNT CREATION

All customers are encouraged to create an online account to simplify booking, payment tracking, and order management. The following information is required to complete a customer profile:

• Full Legal Name
• Valid Email Address
• Phone Number
• Event Date & Location (if applicable)

By creating an account, the customer agrees to maintain accurate, up-to-date information and acknowledges that their profile data will be used to manage all rentals, contracts, and communications. Profiles are protected under our data privacy and usage policy.

RENTAL PERIOD, EXTENSIONS & EQUIPMENT USE

• The standard rental period is 24 hours, which covers two calendar days (e.g., Saturday to Sunday). This period is now open-ended, allowing flexible return within your assigned timeframe.
• Delivery and collection times are scheduled with you and confirmed in your quote. For summer pickup orders, pickup and return are between 10:00 AM and 5:00 PM on the dates in your quote.
• If items are not made available for collection at the agreed time (delivered orders), or not returned by the agreed time (pickup orders), the client will be charged an additional late fee of $50 per calendar day, or 50% of the daily rate, whichever is greater.

Extended Rental Pricing Tiers:

Rental Duration	Rate	Example ($100 item)
Up to 2 calendar days (standard 24 hrs)	base price	$100
Up to 4 calendar days	1.5x base	$150
Up to 6 calendar days	1.85x base	$185
Each additional day after 6	+0.25x base per day	$25/day

• Requests to extend rental time must be made before the return date. Late or unapproved extensions will automatically incur late fees.
• All equipment must be used as intended and handled with care. Misuse, neglect, or operation contrary to manufacturer or AZBPR safety guidelines will result in liability for damages.
• The client assumes full responsibility for all equipment while in their possession, including during transport (pickup orders), setup, and use.
• Equipment must not be altered, relocated, or used for purposes other than those intended. Clients are responsible for preventing theft, loss, and damage due to weather, negligence, or misuse.

EQUIPMENT CONDITION & DAMAGE REPORTING 

• All equipment is cleaned, inspected, and photographed before release. By accepting delivery of your order, or picking it up, you confirm you received the items in clean, working condition.
• If you notice any pre-existing damage, missing parts, or cleanliness issues, you must report them to AZBPR within ONE (1) HOUR of delivery or pickup by text to (602) 492-1852 (text only) or email to [email protected], and include a clear photo of the issue.
• If no issue is reported within that one-hour window, all items are deemed accepted in good, clean, and undamaged condition. Any damage, excessive soiling, or missing parts identified at return inspection will then be presumed to have occurred during your rental period and charged accordingly.
• You are responsible for the equipment from delivery or pickup until it is collected or returned, and inspected by AZBPR.

SUMMER PICKUP ORDERS

These terms apply to rentals picked up by the customer from June 1 through September 30.

• Pickup location. The pickup address and instructions are sent only after your reservation is confirmed. Pickup and return are between 10:00 AM and 5:00 PM.
• Check your items at pickup. Count and inspect everything before you leave. Report any pre-existing damage, missing parts, or cleanliness issues within the one-hour window in Equipment Condition & Damage Reporting. AZBPR may ask you to complete a short pickup and return inspection form; AZBPR's pre-release and post-return photos are the record of condition.
• Transport. You are responsible for bringing a suitable vehicle and for loading, securing, and transporting the equipment safely. Damage that happens during transport is charged under Damage, Loss & Cleaning Fees.
• Sending someone else. You may send someone to collect or return your order. The order stays in your name and you remain fully responsible for the equipment, exactly as if you had collected it yourself. Their pickup, inspection, and acceptance count as yours, and the one-hour reporting window starts when they pick up. AZBPR may decline to release equipment to anyone other than the customer named on the order.
• Returns. Return every item on time, in the condition you received it, and stacked and organized as instructed. Return only items on your order and do not leave anything unattended at the pickup site — items that are not returned are treated as lost.
• The pickup site. Do not damage or litter at the pickup site. Security monitoring may be in place; tampering with it is prohibited.

QUOTES, PRICING ERRORS & ORDER INTEGRITY 

• All items are priced by custom quote. Any price or $0.00 amount shown before your quote is not a valid price, and a request is not a booking until the quote is approved and paid as described above.
• A quote does not guarantee a price that is clearly erroneous. AZBPR reserves the right to decline or cancel any order that attempts to bypass posted pricing, fulfillment rules, or product descriptions. Repeated or bad-faith attempts may result in refusal of future service.
• Delivery pricing is based on distance from our Chandler location. Your delivery questionnaire may add a surcharge for access or timing needs beyond a standard drop-off — we always confirm it with you before charging.
• The delivery fee in your quote reflects distance only. It cannot account for the conditions at your address — for example a path of rock, gravel or grass, stairs or a long carry, or a request for an exact arrival time — which is why we ask you to complete the delivery questionnaire before your event.
• No surcharge is ever applied without confirming it with you first. If you decline it, AZBPR will deliver to the standard drop point (the driveway or the side of the house near the gate) at the quoted price, and final placement is the customer's responsibility.

DEPOSIT & PAYMENT TERMS 

• Damage protection — your choice. Every quote offers two options: (a) a damage waiver, a non-refundable fee of 10% of the rental subtotal, with a minimum of $20, with no security deposit collected; or (b) a refundable security deposit of $50 for a rental subtotal under $500, $100 for $500 to $999.99, and $200 for $1,000 or more. The rental subtotal is the rental items only, before delivery, service fees and tax. Your quote states the amount for your order.
• The security deposit is refunded within 5–10 business days following return inspection. By reserving, you authorize AZBPR to deduct from the deposit any documented cleaning, damage, late-return, or replacement charges. If those charges exceed the deposit, you authorize AZBPR to charge the remaining balance to the payment method on file. You will receive an itemized summary of any charges applied.
• The deposit amount is subject to change, reduction, or waiver at the discretion of AZBPR, based on customer rental history, order size, or trustworthiness.
• Full payment plus the security deposit or the damage waiver is due to reserve your date. Your date and equipment are not held until both are paid.
• For orders of $500 or more, a partial payment to reserve may be arranged on request. The reserve amount and the balance due date are stated on your order, and the balance is due no later than 10 days before the event date.
• A reserve payment is non-refundable and is applied against any cancellation charge that becomes due.
• A partial payment to reserve is not available within 14 days of the event date.
• If the balance is not received by its due date, AZBPR may cancel the order and retain the reserve payment.
• Payment is collected through the secure payment link sent with your quote. Partial-payment arrangements are set up manually.
• Accepted payment methods: Major credit/debit cards, PayPal, Apple Pay and Google Pay.

ORDER MODIFICATIONS

• Order changes (quantity adjustments, substitutions, or additions) must be submitted at least 7 days before the event date.
• Reductions made within 7 days of the event are non-refundable.
• Additions are accepted up to 3 days before the event, subject to availability.
• Once items are delivered or picked up, no modifications or refunds can be made.

CANCELLATION & REFUNDS

• 14+ days before event: Refund minus 15% administrative fee.
• 7–14 days before event: Forfeit 25% of total order.
• Under 7 days: Forfeit 50% of total order.
• Orders placed within 7 days of event: Non-refundable.
• Weather-related cancellations: No refunds, but a non-transferable credit may be issued at AZBPR's discretion (valid 12 months).

WEATHER & OUTDOOR CONDITIONS 

• Once equipment is in your care, you are responsible for protecting it from rain, wind, and harsh weather. Please keep equipment out of direct sunlight when possible and secure or cover items during unexpected weather. Damage caused by weather exposure, or by items left in unsafe conditions, may affect your security deposit.
• For outdoor items affected by wind (such as umbrellas and tents): high winds can make these items unsafe. AZBPR may proactively contact you before your event if the forecast shows high winds, heavy rain, or a severe-weather warning, to discuss safe use or alternatives. You are responsible for discontinuing use of any item that becomes unsafe in windy or severe conditions.
• Weather-related cancellations follow the Cancellation & Refunds section above.

DAMAGE, LOSS & CLEANING FEES

• Normal wear — no charge. Light dust, ordinary handling marks, and natural fading from expected use are never charged.
• Excessive cleaning — up to $25. An item that is still usable but returned significantly dirtier than expected (wet or muddy, food or drink residue, stains requiring re-washing, not wiped down) incurs a cleaning fee of up to $25, deducted from the security deposit, or charged to the payment method on file if you chose the damage waiver.
• Damage or loss — documented cost. An item that is not usable as-is, or is missing, is billed at the documented repair or replacement cost (replacement at full retail value plus tax and sourcing costs). The security deposit is applied first; any remaining balance is charged to the payment method on file. You will receive an itemized summary, with photographs on request.
• Damage waiver. If you choose the damage waiver, AZBPR will not charge you for accidental damage to rented equipment that happens during normal, intended use. The waiver does not cover: loss or theft; damage from misuse, negligence, or failing to follow AZBPR's setup, weather, or safety instructions; damage from items left out in high wind or severe weather after AZBPR has advised against it; or excessive cleaning. Those charges are billed to the payment method on file under this section. The waiver fee is non-refundable once the rental begins.
• Without the waiver, the security deposit is applied first to any charges above; any remaining balance is charged to the payment method on file.

DISPUTE EVIDENCE & INSPECTION RECORDS 

AZBPR documents the condition of all equipment with timestamped photos before release and after return. In the event of a dispute regarding the condition, cleanliness, or completeness of returned items, these inspection records will serve as the controlling record.

HOLD HARMLESS & INDEMNITY

Clients assume all responsibility for safe operation and agree to hold AZBPR harmless from claims, damages, or injuries resulting from misuse, negligence, or failure to follow safety instructions.

FORCE MAJEURE

AZBPR is not liable for delays or cancellations due to events beyond its control, including weather, power outages, accidents, or civil disturbances.

DEFAULT & LEGAL ACTION

• Non-payment or failure to return items is a breach of contract.
• AZBPR reserves the right to pursue legal remedies or collection efforts.
• Disputes will be governed under Arizona law and resolved in the jurisdiction of AZBPR's business location.

PHOTO & MEDIA CONSENT

By booking with AZBPR, the client grants permission for AZBPR to use event photos/videos for marketing and promotional purposes, unless an opt-out request is made in writing.

FINAL AGREEMENT

By submitting a request and by approving and paying for a quote, the client acknowledges and agrees to all terms outlined in this Rental Agreement. Checking the acknowledgment box when submitting a request, or accepting the quote, constitutes a binding digital signature.