Our pickup location is now consolidated to our Chandler, AZ site, located near S Arizona Ave & W Germann Rd, just off the 202 freeway. Please note that our Gilbert location is temporarily closed as we streamline operations to better serve you from a single, central location.

You will receive a confirmation email with the exact address and detailed pickup instructions 24–48 hours before your scheduled pickup.

For any questions, feel free to contact us. Thank you for choosing AZ Backyard Party Rentals! 🎉

Our pickup hours are available 7 days a week! 📆

We operate from 10 AM to 5 PM on weekdays and weekends. ⏰

Please note that our hours may vary on holidays or special occasions. Feel free to reach out if you have any questions about scheduling your pickup or drop-off! 😊

For pickup of your rental items, please refer to the instructions in your confirmation email. Typically, orders are for pickup only (unless delivery is selected during checkout), and you must have a vehicle capable of transporting all equipment. Pickup and drop-off details will be provided 24-48 hours before your event. Please ensure all items are returned in their original condition.

Yes, we offer delivery and pickup services, but availability is limited — so be sure to plan ahead!

📦 Delivery Details:

• Minimum Order Requirement: $100 minimum in rentals required for delivery
• Delivery Fee: Based on distance from our Chandler location (calculated at checkout)
• Service Range: Up to 20 miles from Chandler, AZ. Beyond 20 miles, contact us for a custom quote

Delivery Time Windows:

• Standard Delivery: Saturday and Sunday, 8 AM – 6 PM
• Friday Evening Delivery: Available by exception for qualifying orders (contact us)
• Monday Delivery/Pickup: Available by exception for qualifying orders (contact us)
• Tuesday – Thursday: Not available — self-pickup only

🚫 Additional Notes:

Extra fees may apply for weekday (Friday/Monday) delivery. Please contact us in advance to confirm eligibility.

Delivery pricing is based on distance from our Chandler location. Your delivery questionnaire may add a surcharge for access or timing needs beyond a standard drop-off — we always confirm it with you before charging.

We offer setup and takedown as a single bundled service — they're always booked together, never separately.

To request it, add it to your cart or contact us via email. We'll follow up with a few quick questions and confirm your quote before the event.

Pricing is based on order size and scope — confirmed after we review your setup details.

Note: Setup and takedown does not include cleaning. All items must still be returned in clean condition.

No, prices on the site do not include delivery, set-up, and take-down fees. These services are separate and vary depending on the amount of equipment rented, holidays, weekends, and distance.

Our standard rental period is 24 hours (2 calendar days, e.g., Sat–Sun). Need extra time? You can extend your rental for a small additional fee.

• Minimum: 24 hours in advance
• Maximum: Up to 12 months ahead

We recommend booking early, especially for popular dates.

No, we will clean the linens for you, but please ensure they are not damaged. Our table linens are inspected before release, and we understand there will be natural wear and tear on rented items. However, customers agree to return the items in the same condition they were received—dry and without obvious damage such as wax, mildew, excessive stains, burns, tape, or tears.

Please note that you will be charged a replacement cost of $30.00 per linen if they are damaged. Make sure to return all linens dry and free of waste.  If you will be serving food, we recommend using dark-colored linens to prevent damage from food stains, etc.

What you're charged depends on which of three categories applies, and a single issue is only ever charged once. Normal wear — light dust, ordinary handling marks, natural fading — is never charged. Excessive cleaning: if an item still works but comes back significantly dirtier than expected (wet or muddy, food or drink residue, stains needing re-washing), we deduct up to $25 from your deposit. Damage or loss: if an item isn't usable as-is or is missing, it's charged at the documented repair or replacement cost — your deposit is applied first, and anything above it goes to the card on file, with an itemized summary and photos on request. We do not offer a damage waiver.

At AZ Backyard Party Rentals, we include a $50.00 refundable deposit to ensure that our equipment is returned in good condition. This deposit helps cover any minor damages, missing parts, or additional cleaning that may be necessary after your event. Upon the safe return of all rented items in their original condition, the deposit is refunded in full after inspection — the credit typically appears within 5–10 business days, depending on your bank. It's our way of maintaining the quality and integrity of our rental items for every customer.

Yes, up to 7 days before your event. Reductions within 7 days are non-refundable. Add-ons are accepted up to 3 days before the event, subject to availability.

Cancellations made more than 14 days in advance receive a refund minus a 15% fee. Closer to the event, partial refunds or credits may apply.